For machine-washable rugs:
Vacuum: Start by thoroughly vacuuming the rug to remove loose dust, and debris.
Pre-treat Stains: For any stains, pre-treat them with a rug stain remover or a mixture of mild detergent and water. Gently blot the stain with a clean cloth, then rinse with water.
Machine Wash: Place the rug in the washing machine (if it fits) with a mild detergent. Use a gentle cycle and cold water to avoid damaging the rug fibers.
Air Dry: Dry the rug after cleaning. Avoid placing it in direct sunlight, as this can cause fading.
It is normal to see creases when receiving new rug.Just use the rug for 1-2 weeks and it will flatten out.
To remove creases from a new rug, you can try the following methods:
Reverse Roll: Roll the rug in the opposite direction of the creases and leave it rolled up for a few hours or overnight. This can help to flatten out the creases.
Weighted Method: Place heavy objects, such as books or furniture, along the creases of the rug. Leave them in place for a few hours or overnight to help flatten out the creases.
Professional Cleaning: If the creases are stubborn and won't come out with the above methods, consider taking the rug to a professional cleaner. They may have specialized equipment that can effectively remove the creases.
It's important to be gentle when trying to remove creases from a rug to avoid damaging the fibers. If you're unsure about using any of these methods, it's best to consult a professional cleaner for advice.
You can find and click on "Order Tracking" at the bottom of the website, and then enter relevant information to query current and past orders.
Due to the fast processing speed of our orders, we cannot guarantee updating the shipping address. If you have this requirement, please send an email to contact our customer service team as soon as possible. We will do our best to help you update the shipping location if the goods have not been shipped yet.
If the goods have been shipped out as soon as possible, you can initiate a return after delivery.
Due to our fast processing speed of orders, we cannot guarantee the cancellation of any orders. If you have this requirement, please send an email to contact our customer service team as soon as possible. We will do our best to help you cancel your order if the goods have not been shipped yet.
If the goods have been shipped out as soon as possible, you can initiate a return after delivery.
We apologize that you are not satisfied with the new rug. Ensure your rugs are returned within 30 days of receipt and we will assist you in returning them.
To start a return, you can contact us via email and indicate the Order ID you would like to return and the reason for the return. And the return shipping fee will be at your own cost.
If your return is accepted, we’ll send you a return shipping label. Print the return shipping label and attach it to the properly packed return package. Items sent back to us without first requesting a return will not be accepted. Thank you for your understanding.
The cost to return is based on the item you are returning and will be deducted directly from your refund amount. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Any item(s) that appear to have been worn, washed, or altered in any way will not qualify for a refund. Please ensure you don't accidentally include items not from Yoolyn in your return package. We will not be responsible for sending back those items to you.
